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How to Restart Your Cloud Desktop (and When You Should)

Short answer: Save your work, then use Restart Virtual Machine in your control panel. Wait a few minutes and connect again. A restart closes everything that was open, so treat it as the second thing you try, not the first. Applies to: Infosaic cloud desktops and VPS · from the control panel Restarting fixes a…

How to Open a Support Request (and Get It Solved Faster)

Short answer: Sign in at controlpanel.infosaic.com and click Open A Ticket in the top navigation. Fill in your name, email address and a description of the problem, then Submit. Raising it from the control panel is the fastest route, because the ticket arrives already attached to your account — we can see your desktop without…

How to Use a USB Drive with Your Cloud Desktop

Short answer: Plug the USB drive in before you connect, then tick it under Local Resources → More → Drives in Remote Desktop Connection. It appears inside Windows under This PC as a redirected drive. USB devices that are not storage — scanners, dongles, most printers — are a different matter. Applies to: Windows RDP…

Working on a Slow Internet Connection: Settings That Actually Help

Short answer: Set the Experience tab of your RDP client to a slow connection speed, turn off the desktop background, font smoothing, animations and visual styles, and drop the colour depth to 16 bit. A cloud desktop on a weak connection should still feel usable — it just has to stop sending pretty pixels. Applies…

How to Use Two Monitors with Your Cloud Desktop

Short answer: On Windows, open Remote Desktop Connection, click Show Options, go to Display and tick Use all my monitors for the remote session. Both screens must be plugged in before you connect. Browser access is single-screen only. Applies to: Windows and Mac RDP clients · Infosaic cloud desktops Anyone who works across two screens…