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How Do I Contact Tech Support?

Short answer: Open a support ticket from your hosting control panel at controlpanel.infosaic.com. That is the fastest route, because the ticket arrives with your account already attached — nobody has to spend the first reply working out who you are and which site you mean. You can also email [email protected]. Applies to: All Infosaic web…

How Do I Manage My Account and Access My Control Panel?

Short answer: Your hosting control panel is at controlpanel.infosaic.com. Domains registered with us are managed separately at mydomain.infosaic.com, and mailboxes are managed in webmail. Three different places, and knowing which is which saves a lot of hunting. Applies to: Infosaic web hosting accounts Most hosting providers put everything behind one login. Ours is split across…

Why Am I Getting “550 Authentication is Required for Relay”?

Short answer: Your mail program is not signing in before it sends. Tick “My outgoing server (SMTP) requires authentication” and set it to use the same username and password as incoming mail. Mail will send immediately afterwards. Applies to: Infosaic web hosting email · Outlook, Apple Mail, Thunderbird, phones and tablets This is the most…

How Do I Set Up an Email Address?

Short answer: Sign in at webmail.infosaic.com with your administrative email address, then go to Settings (the gears icon) → Domain Settings → Users → Add New. The mailbox works the moment you save it. Applies to: Infosaic web hosting · adding and managing mailboxes Shortly after signing up you are given one administrative email address…

What Are Your Mail Server Names?

Short answer: On shared hosting, the mail server is mail.infosaic.com — the same name for incoming and outgoing, POP3, IMAP and SMTP. On a VPS or dedicated server running SmarterMail, it is mail.yourdomain.com instead. Applies to: Infosaic web hosting · VPS and dedicated servers · any mail client Every mail program asks for a server…